American Citizen Services

Contact Emails FROM American Citizen Services

U.S. embassies and consulates assist nearly 200,000 Americans each year who are victims of crime, accident, or illness, or whose family and friends need to contact them in an emergency. When an emergency happens, or if natural disaster, terrorism, or civil unrest strikes during your foreign travel, the nearest U.S. Embassy or Consulate can be your source of assistance and information. We encourage Americans in England and Wales to register with the U.S. Embassy in London to help us assist you when you might need us the most.

Many of our records are, however, incomplete, or have not been updated for years. We are in the process of removing from our records people who may have left the United Kingdom or whose contact information is incomplete.

If you have registered with us in the past, you may therefore have recently received the following email, requesting that you verify:

• Your full name and the full names of household members
• Current and frequently used email addresses
• Complete postal code
• Current and frequently used phone numbers
• Full address

This is NOT spam mail. The U.S. Embassy is requesting this information so that we can verify the accuracy of our records. This way, we're able to contact you with useful information in case of an emergency. In general, email communications from the U.S. Embassy will always come from an email address ending with ".gov"

Please note: If you have marked the email address London-Warden@state.gov as spam, please re-mark it as safe. Otherwise, in the event of an emergency, the Embassy's ability to contact you will be severely limited. Email is a superb method of sending out information to a large number of people in a short time, and, as such, will remain one of our primary tools in any emergency.

Frequently Asked Questions

1. Why do I need to update this information?
   The Embassy is trying to verify your contact information prior to an emergency, so that, with the correct information, we can reach you if the need arises. Many of the records we have are years old, and therefore of doubtful utility in the event of an emergency; many people have moved to new locations, or even back to the United States.
2. How did you get my contact information?
   All of our records were given to us by you or by an immediate relative. It may have been done years ago, but the only reason the Embassy has this information is because we were given it by you or a family member. In the past, the primary method of registration was to submit the information in writing to the Embassy or to come in person. Currently, the Department of State has an Internet-based web registration system available at the following address: https://travelregistration.state.gov .
3. What about privacy? Will you give this information to anyone?
   Your privacy is of paramount concern to the U.S. Embassy. The information we are requesting will be used only for the purpose of registration with the Embassy and is subject to the provisions of the Privacy Act.
4. What if I have more questions?
   If you have more questions, you can contact us via our London-Warden@state.gov email address, or call us at 020-7499-9000. Ask to speak to the Special Consular Services section.

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