Visa Services

Operator Assisted Visa Information & Appointment Booking

This service is available at the following times:
 • Monday - Friday : 8.00 a.m. until 9.00 p.m.
 • Saturdays : 09.00 a.m. until 4.00 p.m.

Callers within the United Kingdom

Callers from within the United Kingdom should dial 09042-450-100. Calls to this line are charged at £1.20/min from BT landlines; some mobile and network providers may charge more. In addition, callers from outside the U.K. and some mobile and network providers cannot access this number.

Callers from the United States

Callers from within the United States should dial 1-866-382-3589. Callers are charged a fixed rate of $16:00 which is payable by credit card - Visa, MasterCard, American Express only. Please ensure that you have your credit card details available when making the call. You will not be charged for the call until payment has been taken. Please note that you will be required to provide the agent with a U.K. address when scheduling the appointment.

Calling about a USCIS petition?

Please note: If your inquiry concerns an immigrant visa petition being processed by the U.S. Citizenship and Immigration Services or an immigrant visa application being processed by the National Visa Centre in New Hampshire, you must contact the appropriate office for further information. We regret that the Operator Assisted Information Service will not be able to assist you with your inquiry.

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