Warden Messages
23 April 2007
Automated Teller Machine (ATM) Crime
As we note in our Consular Information Sheet, Automated Teller Machine (ATM) fraud in the UK is becoming more sophisticated, incorporating technologies to surreptitiously record customer ATM card and PIN information. Travelers should avoid using ATMs located in isolated areas. In addition, travelers should not use the ATM if there is anything stuck to the machine or if it looks unusual in any way. If the machine does not return the card, it should be reported to the issuing bank immediately.
Visitors to London should also be aware of a number of distraction techniques currently used by thieves near ATMs in Central London. All of these approaches take place after the victim has entered a PIN number into the ATM.
Method 1: Free Newspaper Distributors
Thieves approach the ATM and attempt to offer free newspapers. As the victim is distracted, the thieves quickly withdraw cash from the ATM and leave. ATMs in Hanover Square, Portland Place, Shaftsbury Avenue, Holborn and Regent Street have been targeted.
Method 2: The Dropped £5 Note
One thief points to a £5 note on the ground and “helpfully” informs the victim that s/he has dropped some money. As the victim bends down to pick up the money, the second thief withdraws cash from victim’s account.
Method 3: The Whisperer
The first thief taps the victim on the shoulder. When the victim turns, the thief whispers something very quietly. As the victim leans towards the thief, a second thief withdraws the cash.
Method 4: Children Collecting Charity
One child waves a piece of paper in front of the victim with some spurious charity information. A second child (sometimes as young as five or six years old) withdraws the cash by pressing the relevant button behind the piece of paper.
The Bottom Line
If any person distracts you in any way while you are in the middle of an ATM transaction, press the ‘Cancel Transaction’ button immediately and collect your card before speaking to the person who distracted you. If they do not appear genuine, do not challenge them but keep track of the details and report the matter to the Police as soon as possible.
For the latest security information, Americans living and traveling abroad should regularly monitor the Department's Bureau of Consular Affairs Internet website at travel.state.gov. The U.S. Embassy in London also maintains a website at london.usembassy.gov. In addition to information on the Internet, travelers may obtain up-to-date information on security conditions by calling 1-888-407-4747 toll-free in the U.S. or outside the U.S. and Canada on a regular toll line at 1-202-501-4444.
You may also reach the U.S. Embassy in London at (020) 7499-9000 between the hours of 8:30 a.m. and 5:30 p.m. GMT.
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